Refund policy

Return & Refund Policy

At Lilobar, we take great care in preparing and packaging our handmade soaps to ensure they reach you in the best possible condition.

All Sales Are Final

Due to the personal-care nature of our products and for hygiene and safety reasons, all soap products sold by Lilobar are non-returnable and non-exchangeable. We do not accept returns or exchanges for change of mind, incorrect product selection, personal preference, or dissatisfaction with fragrance, colour, texture, or other subjective characteristics.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery at care@lilobar.com.

Please include your order number, clear photographs or an unboxing video (if available), and a brief description of the issue so we can review your request.

If your claim is verified, we will provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law and the circumstances of the case.

Refunds

Approved refunds will be processed to the original payment method wherever possible. Processing and crediting times may vary depending on your payment provider or bank.

Shipping charges, if any, will be handled in accordance with applicable law and the circumstances of the order.

Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. If you wish to request a cancellation, please contact us as soon as possible after placing your order. We will confirm whether cancellation is possible.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.